We want you to love your purchase. If you're not completely satisfied, you may request a return or exchange within 30 days of receiving your order.
To be eligible, items must be:
- Unworn and unused
- In their original packaging
- Free from damage caused by improper use
-
Accompanied by proof of purchase or order number
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos or videos of the item
- A brief description of the issue
We will arrange a replacement or full refund after verification.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Exchange Process
If you would like to exchange an item for a different size, color, or style, please contact our customer support before returning your item.
Replacement items will be shipped once the returned product has been received and approved.
How to Start a Return or Exchange
To start a return or exchange, please contact our customer support with your order number and reason for the request.
Our team will provide detailed return instructions and the return address.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team. We're always happy to help.
