Livraison et retour
*Suivi complet : France, Allemagne, Arabie Saoudite, Australie, Autriche, Belgique, Brésil, Canada, Corée, Chypre, Croatie, Danemark, Espagne, Estonie, USA, Finlande, Gibraltar, Grande-Bretagne, Grèce, Hong-Kong, Hongrie, Indonésie, Irlande, Islande, Israël, Italie, Japon, Lettonie, Liban, Lituanie, Luxembourg, Malaisie, Malte, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Portugal, Russie, Serbie, Singapour, Slovaquie, Slovénie, Suède, Suisse, Thaïlande (Liste non exhaustive susceptible d’évoluer au cours de l’année).
Le suivi est partiel (jusqu’à la frontière française) pour les autres destinations.
How can I start a return or exchange process?
Exchange or return* an online purchase
You have 30 days from the delivery date of your order to request an exchange or return through the following link.
If you are unable to register your request, please get in touch with our Customer Care team by filling out this form.
Your request will be accepted within 24–48 hours, and you will receive all the instructions to follow by email.
Please note that engraved jewelry can only be returned in case of a manufacturing defect, and only after your request has been approved by our Customer Care team via this link.
You can find more details about our Exchange & Return Policy at the following link.
*Please note that returns relate to sending items back, and should not be confused with refunds, which are a reimbursement.
